Monday, September 24, 2007
Lucky Last Blog of Awesome Fabulousness
Well well the lucky last blog of PR. Did anyone else seem to think this chapter was extra long or was it just me? Probably just me :-) Any hoo better press on…
The key points to remember from this weeks reading are:
- research is undertaken at all stages of the PR process
- research contributes to the input, output and overall outcome of an event or campaign
- researcher has a choice of qualitative or quantitative methodologies depending on type of info required
- research is used to identify the requirement for a communication program, assist in establishing that program, to check progress and evaluate the effectiveness
- needs to be ongoing
- thorough research keeps track of budgets
- "the use of research positions public relations as a purposive, goal-directed, and problem-solving management function" (Broom and Dozier)
- time, money and the availability of human resources are three of the most difficult obstacles that can prevent a thorough research program
- recognising the level of research skills and knowledge in the organisation can identify further obstacles in the research process
- research techniques include; surveys, mail, face-to-face and internet
- some other commonly used techniques include; focus groups, case studies (which we have all learnt throughout this textbook), analysis of data, feedback analysis, media monitoring, benchmark research, environmental monitoring, testemonials, expert review and secondary information sources
- one of the most effective ways in measuring research is through inputs, outputs and outcomes
(I'll just state here that the diagram of the research and process model was rather clear and informative, helping to describe the importance of the research relationship and furthering my understanding)
- input research indicates what problems or opportunities exist, what the perceptions and beliefs of the publics are, and what tools or methods of communication would be most effective in helping the organisation achieve its objectives
- includes status, history, overview of previous campaigns and SWOT analysis
- public must be segemented into target groups
- exploratory research offers details on the situation and often reveals gaps in the info at hand
- secondary research is gathered from existing resources
- benchmarking is used to identify the situation before a program or campaign is implemented and then measure the success or failure
- output research gathers info on the message and activity content
- useful for measuring activities
- measured the effectiveness and quality of the communication mix
- outcome research indicates the levelof success or failure and demonstrates the effectiveness of the planning and communication
- primary and secondary research are so obvious by now that after doing ancient history if I didn't know what the difference was, I shouldn't be at university
(On my ancient history note, the same goes for qualitative and quantitative research - also found in business studies - and so as I already knew a great deal about these, it wasn't very new information)
- PRIA's code of ethics should be taken into account when undergoing research programs
- formal and informal research methods can be used to gather information with the choice of methodology depending on the levels of reliability needed, information required and budget
- input and output research are necessary to plan, monitor and manage successful PR activites, with outcome research measuring the overall success of failure of a program
The reading this week made me think more about PR from a research point of view. As nearly every chapter of this book has proven, nothing is very simple in public realtions. It's not just the idea of going out to research a campain; there are many steps and factors that need to be considered. I never knew something as instrumental as researching could be so intense.
Monday, September 17, 2007
Almost finished
Week 10
How smart am I?! I read the whole of chapter 7 through and thought “Wow PR repeats itself!” Heaps clever me didn’t realise we’ve actually already read that chapter previously until I went and checked on Blackboard that I’d read the right stuff. Anyways…
I’m going to attempt point form again after my weak effort last week and hopefully improve on it. (even though it only half worked...copying and pasteing from Word into here just didn't work very well and I got too stressed trying to fix it so it looks half decent)
Firstly, I found the key points in Chapter 7 to be:
It is a necessity for PR practitioners to think and practice strategically in order to be relevant in today’s organisations
Stages of strategic process in PR are:
Creation of vision and mission statements
Establishment of performance indicators
Budgeting
Writing a strategic PR plan
Scheduling of plan activities
· Strategy is not a series of campaign steps or tactics – it is the guide of these
· Strategies must be designed for all communications groups amongst PR (employees, government, community)
· Characteristics of excellent communication departments include; two way communication between top management and stakeholders; formal and informal research techniques to understand the organisation and identify key issues; and managers who accept responsibility for the success or failure of programs
· Chief executives set the tone for corporate communication
· The planning of a public relations strategy is crucial to business success in strategic plans
· Vision and mission statements are used to define and determine what you are doing and where your business is heading. Vision statements describe the future state of the organisation, mission statements describe the steps to be taken to reach this state
· Key Performance Indicators (KPIs) were developed to gauge operational performance between one period and the next, measuring the most important performance results eg revenue
· Argued that KPIs are not well suited for PR strategies as results of public relations work can be intangible in nature
· The ten point structure of the communication plan looks a lot like Year 12 Business Studies reports
· Budgeting is crucial in a PR plan to help determine costs and limits. “No plan, no matter how strategic, can succeed without successful and effective budgeting”
· “No plan can be implemented without thorough scheduling”
· Lists allow organisation and keeping order to watch every step of the public relations process. They prevent anything being forgotten or starting too late.
· Flowcharts, Calenders and Gantt charts help in the organisation, planning, scheduling and structure of a PR plan and help to avoid mistakes and keep things running smoothly
It all came flooding back when I realised this chapter is Year 12 Business Studies all over again and that I’d mentioned that several times previously. So I won’t babble on about that again.
The key points I found in Chapter 8 were:
A huge range of tactics are available to PR practitioners including newsletters, direct mail, advertising, internet sites, media relations, competitions, videos, lobbying and meetings
Many campaigns owe their success to the use of tactics that are not overt (keeping out of the media spotlight)
Tactics can be broken up into two major groups – controlled and uncontrolled
Controlled tactics are those over which the PR practitioner maintains control over every aspect of the process
Uncontrolled tactics are those which can be altered or blocked completely
Methods of delivery of an item of communication (such as post mail, faxes, email, couriers, CD-ROMS, videos and personal delivery) actually play a critical role in determining impact and effectiveness
Research is one of the best known tools for forming and evaluating campaigns
Media relations requires careful consideration as it effects interest, news, coverage and message delivery
Brochures, leaflets, fliers and other printed material are some of the most commonly used tactics
Paper size is actually an important consideration, as is colours and embossing. These can be cost effective
I started getting lost when the section about binding came into it so I just left that part
Annual reports record the highlights and challenges experienced by an organisation
Newsletters and mail help in maintaining communication and interest when advertising messages and information
The designing of a document is crucial, down to font, typeface and size, colours, layouts and style of writing
A brand defines how a company wants to be perceived
Photographs are used as a visual medium
The end of this chapter started to get a little waffle like I noticed, with sections about celebrity spokespeople, advertising, events and presentations, and to take note on these was to state the obvious (like the photographs point) which I just didn’t see relevant and didn’t really help in my understanding as a lot of it was fairly general.
It was interesting to see how something as small as the method of delivery and paper size could have such an important effect on the campaign. There are so many tactics to be considered in a PR campaign and this week’s readings helped further my understanding of that. It is obvious grammar and text is an important feature, but to have four pages of it in a textbook is a tad extreme.
Just a tad late...
This week I thought I’d have a go with point form in outlining what I have learnt and understood from the reading. The main points I focussed on are:
• How newspaper editors detest clichéd events such as ribbon cutting ceremonies (bit random I thought)
• Sponsorship should not be confused with donations, philanthropy or bequests – sponsorship expects a return
• Sponsorship creates goodwill and provides opportunities to enhance a companies image
• There are 3 main types of sponsorship; philanthropic, corporate and marketing
• Both positives and negatives must be determined when planning a sponsorship proposal ie how it will effect the image
• Sponsorship proposals would be informative and to the point – don’t get carried away discussing the event in detail. Focus on what the reader will want to know and why they should have a part in it.
• Ambush marketing is when a company associates themselves with an event unfairly eg a hot air balloon over a football game
• There are several tactics to prevent ambush marketing which include recognition of sponsor and controlling of event
• Media coverage (event publicity) is critical
• “News is anything that can make a reader say; “Gee Wizz!”” – Arthur MacEwen
• Product demonstration can present opportunities for products to be recognised
• Events must be planned to particular detail including funds, preparation, organisation and execution of the actual event
• Risk amanagement is recquired – O’Toole and Mikolaitis process of “Identfy→Assess→Treat→Monitor→Evaluate”
The readings made me think more about Sponsorship in Public Relations and what exactly needs to be undertaken in this process. There is so much that needs to be done in PR and each week this is still being recognised.
Overall the dot point thing worked rather well, however it made my blog look rather small and uneducated. It helped me pick out the critical points in short, nail on the head parts, but I found I wasn’t as in depth as other weeks.
Me and my awesome memory
Monday, September 10, 2007
Oops
My post this week is sitting comfortably in a folder in word on my computer at home. Me with my fabulous memory forgot to actually post it and I just remembered as I'm sitting in another tute staring at my PR textbook procrastinating ever so well (see good thing I am coz this reminded me). I won't be home until late tonight but as soon as I can my blog will be posted. Sorry!